Basic Info.
General FAQs
1 sample
Q: How can I get the sample? Sample delivery date?
A: Please send us the size, capacity, color, custom design, etc. Then, we will check the details with the customer, and after confirmation, the sample will be produced within 7-10 days.
The new sample will be charged as it needs to build a model and it will be refunded after placing the order.
Q: Can logo design be printed on ceramic products?
A: Yes, it can be printed.
First, send us the design drawings, and then we will check them. After confirming with the customers, we will print them.
Q: What are your printing methods and advantages?
A: Put the decal on the ceramic cup, cup, dish, plate, bowl, etc., add water for 6-8 hours, put it into the kiln at 750-800 ºC, 3-8 hours later, the decal and ceramic glaze mix to form a whole. Ceramic products are designed to be permanent, never fade, food, microwave, dishwasher safe.
Q: After receiving the sample, if there is anything that needs to be improved, can you improve it? Is it for free?
A: Yes, we can modify it according to the customer's requirements without any extra cost.
2 production
Q: Production lead time?
A: 30-45 days, 45-60 days in case of peak time.
Q: Can you make mass production the same as the sample?
A: Yes, we can. But for ceramic products, there is a size range of + - 3% from approved samples to mass production.
Q: Can the packaging be customized?
A: Can be customized according to customer requirements, such as personal gift box, carton quantity, shipping mark, etc.
3. date of delivery
Q: What are your delivery terms?
A: Ex works, FOB, CIF.
4 test
Q: Can ceramic products pass laboratory tests?
A: Yes, it can. Our ceramic products can pass FDA, ca-pro65, lfgb, CE / EU tests.
Please tell us what test you want
.5 Payment
Q: What are the terms of payment?
A: Telegraphic transfer 30% as deposit, the rest before delivery
General FAQs
1 sample
Q: How can I get the sample? Sample delivery date?
A: Please send us the size, capacity, color, custom design, etc. Then, we will check the details with the customer, and after confirmation, the sample will be produced within 7-10 days.
The new sample will be charged as it needs to build a model and it will be refunded after placing the order.
Q: Can logo design be printed on ceramic products?
A: Yes, it can be printed.
First, send us the design drawings, and then we will check them. After confirming with the customers, we will print them.
Q: What are your printing methods and advantages?
A: Put the decal on the ceramic cup, cup, dish, plate, bowl, etc., add water for 6-8 hours, put it into the kiln at 750-800 ºC, 3-8 hours later, the decal and ceramic glaze mix to form a whole. Ceramic products are designed to be permanent, never fade, food, microwave, dishwasher safe.
Q: After receiving the sample, if there is anything that needs to be improved, can you improve it? Is it for free?
A: Yes, we can modify it according to the customer's requirements without any extra cost.
2 production
Q: Production lead time?
A: 30-45 days, 45-60 days in case of peak time.
Q: Can you make mass production the same as the sample?
A: Yes, we can. But for ceramic products, there is a size range of + - 3% from approved samples to mass production.
Q: Can the packaging be customized?
A: Can be customized according to customer requirements, such as personal gift box, carton quantity, shipping mark, etc.
3. date of delivery
Q: What are your delivery terms?
A: Ex works, FOB, CIF.
4 test
Q: Can ceramic products pass laboratory tests?
A: Yes, it can. Our ceramic products can pass FDA, ca-pro65, lfgb, CE / EU tests.
Please tell us what test you want
.5 Payment
Q: What are the terms of payment?
A: Telegraphic transfer 30% as deposit, the rest before delivery